At MuseArrIve, we are committed to providing our customers with exceptional digital products and services. We understand that issues may occasionally arise, and we want to clarify our refund policy to ensure a transparent experience for our users.
1. No Refunds for Successful Purchases
Once a purchase is successfully completed on MuseArrIve, it is considered final, and no refunds will be provided. Subscriptions are also non-refundable. Please note that there will be no refunds for unused portions of a subscription month.
2. Refunds for Unexpected Issues or System Problems
We take unexpected issues seriously and aim to resolve them promptly. If you encounter any of the following circumstances, you may be eligible for a refund:
- Technical Errors: If a technical error within our system results in an unintended purchase or transaction.
- Incorrect Charges: If you were charged incorrectly due to a system glitch or error.
- Access Problems: If you encounter a problem that prevents you from accessing or using the purchased digital product or service.
2.1. Eligibility for Refund
To request a refund, follow these steps:
- Contact our customer support team within 30 days of the purchase date.
- Provide detailed information about the issue you encountered and the reason for your refund request.
2.2. Refund Process
Our support team will conduct a thorough investigation to verify the validity of your request. If approved, we will issue the refund according to the original payment method:
- Credit Card: The refund will be processed and credited back to the same credit card.
- Cryptocurrency: The refund will be credited back to your MuseArrIve Wallet.
3. No Shipping Address Required
As our products and services are digital, we do not collect or store shipping addresses or any physical delivery information.
Contact Information
For any questions or assistance related to our refund policy or other inquiries, please feel free to contact our customer support team at support@musearrive.ai . We are dedicated to providing excellent customer service and supporting your MuseArrIve experience.
Comments
0 comments
Please sign in to leave a comment.